Generally, if a parent submits a request for a hearing it is because they don't agree with the proposed support order. The assigned case manager will contact them to see if it is possible to reach a settlement. If a settlement can't be reached then the case manager will send the parent's hearing request to the Office of Administrative Hearings. A case manager will let both parents know that a hearing has been requested by sending a packet of information to each parent which contains details regarding the hearing request and their child support case.
The Office of Administrative Hearings (OAH) will schedule a telephone hearing for both parents to attend. The OAH is a separate state agency and is completely independent from the Oregon child support program. After the telephone hearing takes place, the administrative law judge will issue a hearings order. The child support case manager will make sure the information from the order is entered into the child support computer system and will then send the hearings order to the parents and to be filed in court.
The Office of Administrative Hearings offers a guide for parents: Your Child Support Hearing - How to Prepare & Present Your Case (English | Spanish)
For more information about requesting a hearing, see Steps in the Administrative Hearing Process or contact your local child support office.