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The ReliaCard is a reloadable, prepaid debit card for receiving child support payments electronically. The ReliaCard is an alternative option for receiving direct deposit payments. No. Unlike a credit card, you can use only the funds that have been deposited onto the card. There are no credit checks or approval required. You can use the ReliaCard to make purchases everywhere Visa debit cards are accepted, including places like grocery stores and restaurants. You can even use the card to pay bills, and for online, phone, and mail orders. You also can get cash from any Visa or Plus- branded ATM worldwide, or from any bank teller that accepts Visa. The dollar value for purchases or cash withdrawals is automatically deducted from the available funds on the card. Yes, you can use the ReliaCard gas stations that offer indoor cashier service. ReliaCards will not work at an outdoor pay-at-the-pump fuel dispenser. Yes and no. You can use the ReliaCard to make signature-based purchases without a PIN. However, you must use a PIN for cash withdrawals at ATMs, or when selecting “debit” at the point of sale. You will choose your own PIN by calling U.S. Bank customer service (866-276-5114) after your receive your card. For security reasons, it is important that you pick a PIN that only you would know, and that you do not share the PIN or the card with anyone. No. You can obtain cash from any Visa or Plus-branded ATM throughout the world, or over the counter at any bank or credit union that accepts Visa. You also can get cash back on purchases at any Interlink merchant throughout the United States, such as grocery and discount stores. To identify an Interlink merchant, simply match the Interlink logo on the back of the card to the logo displayed on the merchant’s door or at the check-out counter. Once payments are receipted, the State electronically deposits funds to the card. The process takes approximately two business days from when the deposit is receipted. This allows funds to be sent quickly, safely, and dependably. Holidays and weekends will lengthen the amount of time needed for a disbursement to reach your account. Once money is receipted to your case, it takes two business days to process until the funds are deposited onto your card. Holidays and weekends may cause a delay of more than two days. No. All future child support payments will be automatically deposited onto the initial ReliaCard. If the card is ever lost or stolen, we will send you a new one. Subsequent payments will go automatically to the new card, along with any remaining available balance from the old card. After receiving the card in the mail, you need to call U.S. Bank customer service at 866-276-5114 to activate it. Although the State can deposit funds onto the card when they are receipted, the card cannot be used until it has been activated. You must also choose you PIN (personal identification number) at this time. No approval is required. If you receive payments on a case and have a social security number, you qualify. If you want to receive your child support payments on a ReliaCard, you can sign up, regardless of past credit or banking history. For questions regarding support payments, such as when you will receive your next deposit to the card, or how much your next deposit will be, you should contact your child support office. For all other questions about the ReliaCard, U.S. Bank customer service is available toll-free at 866-276-5114, 24 hours a day, 365 days a year. This number is also listed on the back of your card. You can obtain your current available balance in many ways, all of which are free:
- View your account online at www.reliacard.com
- Download the ReliaCard Mobile App at www.reliacard.com
- Perform a balance inquiry at an ATM
- Call the toll-free customer service number on the back of your card
Cardholders must call the toll-free customer service number (866-276-5114) to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. The cardholder will not be responsible for any fraudulent activity that occurs on their card provided that they report the card missing in a timely manner, and have not shared their card or PIN number with anyone. No, only the State can deposit funds to the card. No, only the recipient to whom the State is issuing child support payments will receive a ReliaCard. For security reasons, you should never share your PIN or allow anyone else to use your card. You can continue to use your card until any remaining balance has been used. When the balance reaches zero, the ReliaCard program automatically closes the card. Yes, a list of fees will be provided to you when you receive your card. Some common fees include:
Fee Schedule |
Alert Message – email or text
(Account alert messages. Standard messaging charges may apply through your mobile carrier and message frequency depends on account settings.) |
No Charge |
| ATM Balance Inquiry |
No Charge |
| Card Replacement |
No Charge - Standard (3-5 business days)
$15.00 - Expedited (2 business days) |
| Customer Service - Phone, Web and Live Representative |
No Charge |
| Monthly Account Maintenance |
No Charge |
Monthly Inactivity
(Activity includes using accessing the phone, web, or mobile services to inquire about your card as well as all ATM, point of sale, and teller transactions.) |
$2.00 - per month after 365 consecutive days of account inactivity |
| Monthly Statement |
No Charge |
Cash Withdrawal at an ATM
(The owner of an ATM outside of the U.S. Bank network may charge a fee for the use of their ATM.) |
No Charge - Unlimited Withdrawals at U.S. Bank ATMs
$2.00 - are per transaction for each additional withdrawal from a non-U.S. Bank ATM |
| Cash Withdrawal at Bank Teller |
No Charge - Unlimited Withdrawals at any financial institution that accepts Visa |
Foreign Transaction
Fee charged on a transaction in which the merchant or ATM is located in a country other than the U.S. |
Up to 3% per transaction |
Point of Sale Transactions
Includes Visa® debit transactions and PIN-based Interlink® transactions (including “cash back” transactions) |
No Charge |
| Standard Bill Pay Transaction |
No Charge |
For more information, see Understanding and Avoiding Fees - ReliaCard (CSF 010831). Normally you can use only up to the amount of funds available to you. However, under certain circumstances, such as leaving a tip at restaurants, the card can become overdrawn. An overdrawn card will result in a negative balance, which you must pay as the cardholder. Cardholder statements are available online. You also may opt in to receive monthly paper statements. For security reasons, the cards are mailed in a plain white envelope with an address window showing only your name and address. The card comes with the following:
- Instructions on how to activate the card
- Card member agreement disclosing fees and all other terms and conditions of use
- Welcome brochure detailing where and how the ReliaCard can be used
- U.S. Bank privacy pledge
- Visa Purchase Security guide to benefits
The following can be done through customer service phone line (866-276-5114):
- Activate the card
- Choose or change PIN (Personal Identification Number)
- Balance inquiry
- Review recent transaction history, including deposits
- Report lost or stolen card and have it reissued
- Speak to a live representative if additional assistance is needed
Yes, at www.reliacard.com. The following functions can be performed online:
- PIN change
- Balance inquiry
- View current month’s transactions
- View previous statements for last 12 months
- Bill payment
No. For privacy reasons, U.S. Bank does not share card account numbers or transaction details. However, to reconcile child support accounts, the State does have access to the amount and date of deposits it made to individual cards. You will need to either open a bank account (checking or savings) and enroll in direct deposit, or enroll in the ReliaCard program. If you do not make a choice, you will be automatically enrolled in the ReliaCard program.
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