Oregon Child Support Program

Privacy Policy

Thank you for visiting the Child Support Program web site. This notice addresses privacy concerns about the information collected on this site.

The following topics are covered:

Links to Other Sites - A Disclaimer

This site has links to other web sites as a convenience to our customers. These include links to web sites operated by other government agencies, nonprofit organizations and private businesses. When you use one of these links, you are no longer on this site and this Privacy Notice will not apply. When you link to another web site, you are subject to the privacy policy of that new site.

When you follow a link to one of these sites neither the Child Support Program, State of Oregon, nor any agency, officer, or employee of the State of Oregon warrants the accuracy, reliability or timeliness of any information published by these external sites, nor endorses any content, viewpoints, products, or services linked from these systems, and can not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of their information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from these systems does so at his or her own risk.

Information Collected When You Just Browse

If you do nothing during your visit to this web site but browse or download information, we automatically collect and store the standard data collected by all web server software. That information is as follows:

  • The Internet Protocol (IP) address and domain name used (but not the e-mail address). The IP address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet IP to respond to your browser request.  Example: 122.125.36.42;
  • The Domain name (DNS) assigned on the Internet to your IP Address (if there is one).  Example:   somename.com;
  • The type of browser and operating system you used.  Example:  Mozilla/4.0 (compatible; MSIE 4.01; Windows NT; IE4WDUS-1998101501);
  • The date and time you visited this site; and
  • The web pages or services you accessed at this site.

We do not track individual user navigation choices. We do, however, summarize the information listed above to determine:

  • what organizations are our most frequent users (item 2 above) to better target our content for the audience.
  • what browsers are being used on our site to determine what techniques we can use to develop pages that will work with different browsers (item 3 above).
  • how often our pages are being used (item 5 above).

For site security purposes and to ensure that this service remains available to all users, this site may monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If security monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate officials. Except for authorized law enforcement investigations no attempts are made to identify individual users or their usage habits. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the state law and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.

Public Disclosure

All information collected at this site becomes a public record unless an exemption in law exists. ORS Chapter 192 contains the Oregon Public Records Law.

In the State of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records that serve various needs including the privacy of individuals. Both state and federal laws provide exceptions. We may request personally identifiable information from you in order to provide requested services, but such information is handled as it would be on an in-person visit to a governmental office.

Personal Information and Nondisclosure

The Oregon Child Support Program may request that you provide certain personal information in order to establish and enforce child support obligations as described in Title IV-D of the Social Security Act. "Personal information" is information about a natural person that is readily identifiable to that individual, such as an individual's name, address and telephone number. A domain name or Internet Protocol (IP) address is not considered personal information. If you choose not to provide such information via this web site, you may provide the information either in person or by mail.

Child Support Program records are confidential. However, portions of these records may be subject to disclosure under certain, limited circumstances. See the following laws and rules covering this issue:

E-mail: If you send us an electronic mail message with a question or comment that contains personal information, or fill out a form that e-mails us this information, we will only use the information needed to respond to your request.

The information collected is subject to the access and confidentiality provisions of Oregon law including ORS Chapter 192.

Secure Transmission

For secured-data transmission, this site uses the industry standard encryption software, Secure Socket Layer (SSL). The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is invoked. Your browser may also display a lock or key symbol on its task bar to indicate invoked secure transmission. If these indicators are not present, any information is susceptible to interception by other parties. Most Internet e-mail communication will not be secure. If you are communicating sensitive information, you might want to consider sending it in by postal mail.

Cookies

A cookie file is a small text file created by a web site on your computer hard drive that contains unique information the site can use to track such things as passwords, lists of pages you've visited, the date when you last looked at a specific page or to identify your session at a particular web site. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart application. If cookies are used on the web site their use will be clearly marked. While most browsers have an option that allows you to control the use of cookies, their use might provide some features that can not be used if cookies are turned off.

The Child Support Program utilizes 'Session Cookies' to retain passwords for our online applications. It is important to note that session cookies are temporary and last only the duration of a user's browsing session. In other words, when a user exits their browser, the session cookie is deleted with no information being permanently stored on the users computer. Most Web browser's automatically accept cookies, but a user's browser can be configured to not accept cookies. If cookies are not enabled, our on-line applications will not work properly.